FREQUENTLY ASKED QUESTIONS
WHAT ARE THE AGE RESTRICTIONS FOR COMPETING?
The event is open to individuals aged 17 and over.
CAN I RACE WITH A FRIEND?
You can choose to race with others in the same wave providing you and anyone who wants to race together have both entered in the same team through the entry process, and put the same estimated finish time.
Our fulfilment company will match your details and place you in the same wave.
IS THERE A CANCELLATION/WAITING LIST?
Please note that we don’t operate a reserve/cancellation list as we already take into account the usual drop-out rate prior to the event.
WHY DO I HAVE TO REGISTER ON FRIDAY OR SATURDAY OF EVENT WEEKEND?
The registration process confirms that the same person who entered online is the person participating and that they have their event numbers and timing chip for the event, as well as the latest information of the route conditions.
HOW DO I KNOW IF I HAVE BEEN ACCEPTED INTO THE RACE?
Please note that only when you have received a confirmation email from us and have been charged the entry fee can you be sure you have entered the event. Please ensure that you provide us with the correct spelling of your email address upon your application. To confirm your entry, please log into your Active account at myevents.active.com to view your profile and ensure your entry is active.
CAN I TURN UP ON THE DAY AND RIDE THE ROUTE?
The event is restricted to those who have entered the event in advance and we do not accept entry on the day. Roads are officially closed and prohibit all vehicular traffic including cyclists not participating in the Etape Caledonia and bearing race accreditation. The route is marshalled and cyclists without official race accreditation will be refused entry on to the route.
CHANGES & WITHDRAWALS
CAN I CHANGE MY PERSONAL AND RACE DETAILS?
Our registration platform, Active Network, creates a profile for all participants. This enables you to view all of the events you have registered for on Active, both past and present. You can access this by visiting myevents.active.com.
Once there you can make any relevant changes to your personal details and the event registration from. All changes must be made prior to the our first set of participant data beings end to our fulfilment company, 6 weeks prior to the event weekend.
CAN I TRANSFER MY PLACE?
As per the withdrawal policy you can transfer your place to another race category subject to availability. If you are unable to participate and it is more than 42 days out from the event, you can transfer your place to another participant for a fee of £10.
In order to make any changes to your entry please login in to myevents.active.com.
I AM UNABLE TO RACE. WHAT ARE MY OPTIONS?
If you are unable to race and need to withdraw from the event, you have three options:
• 14 days from the day of purchase:
Participants are legally allowed to withdraw from the event and receive a full refund.
• More than 6 weeks (42 days) out from the event day:
Participants are able to transfer their place to another participant providing they pay a £10 transfer fee through myevents.active.com.
• Less than 6 weeks (42 days) from the event day:
Unfortunately, the place is forfeited and it is not possible to transfer to another person.
The following extenuating circumstances (based on supplying sufficient documentation) would enable participants to withdraw less than 6 weeks out from the event.
- Illness - we advise consulting with your doctor as to whether you can participate.
- Pregnant women.
- Service men and women who are deployed overseas during event.
HOW WILL THE STARTS BE ORGANISED?
The first wave will set off at approximately 6.30am. When you book your place, you will be asked to provide an estimated time of how long you think it will take you to finish the ride. Please pick an appropriate and accurate time frame. The earlier starts will be reserved for entrants who can demonstrate their cycling ability through results in a select number of cycle events. Any competitor who has not participated in cycling events before will be placed in a general category.
DO I NEED TO BRING ANYTHING WITH ME ON RACE DAY?
You will need to make sure that you bring your bike, helmet, race numbers and timing chip (which will need to be collected during registration) and as the weather in Pitlochry and the surrounding area is very interchangeable, we strongly recommend that you check the weather forecast and bring the appropriate clothing. Along with this be sure to bring energy supplies to get you through the course.
You may also find it useful to bring something to attach your race numbers with, for example safety pins or a race belt.
WHY IS THERE A CUT OFF TIME?
In order to secure the support of local residents and businesses, we must ensure that roads are re-opened at pre-agreed times. An average of 13mph is the slowest possible speed cyclists can travel at to be within this road re-opening schedule. It is felt that this is a reasonable period to allow cyclists to complete the course. After the cut off time cyclists will be allowed to continue on the route but will have to obey normal traffic regulations and negotiate the traffic that will then be on the road. Participants who choose to continue will be outside of the event support infrastructure. A sweep vehicle will be available to collect participants who choose not to complete the full course.
WHAT HAPPENS IF I FEEL UNWELL WHILST CYCLING?
See your GP if you have a problem that makes it a risk to take part in the cycle event. If you have any known medical condition (such as diabetes, asthma, allergy to penicillin, etc) inform us prior to the event by entering it in the box provided on the online application.
In addition, please write all medical details on the back of your event number and put a small indelible red cross on the front of your number. Whether you have a medical condition or not, if you feel unwell on the event day – don’t take part. If you have flu, a feverish cold or a tummy bug, do not train until you have fully recovered. Then start gently and build up gradually. Do not attempt to catch up on lost mileage after illness or injury – this may cause further damage or illness.
CAN I LISTEN TO MY PORTABLE MUSIC PLAYER DURING THE EVENT?
No, listening to portable music players on route is not permitted for participants’ safety reasons.
WHAT DO I DO WITH MY TIMING CHIP?
In order for us to record your race time correctly you will need to attach your race number, which has the timing chip attached to it, to the handlebars of your bike for the duration of the event. The timing chips are disposable so you can take them away with you after the event. Visit the Help Desk in the Event Village for assistance or to see diagrams of where to put your race chip.
HOW WILL I KNOW MY FINISHING TIME?
All results will be available in the ‘Post Event’ section of the Competitor Zone which will be live on our website after the event. Additionally, if you have provided us with your mobile number upon your application, you will also receive a text message with your result.
WHERE DOES THE EVENT START/FINISH?
Pitlochry in Highland Perthshire will host the start and finish of the event. The route will take in Lochs Tummel and Rannoch in the areas of Atholl and Breadalbane.
WILL THERE BE WATER/FOOD ON THE COURSE?
There will be water and feed stations available throughout the course. Energy products and bananas will be available at feed stations, along with a limited supply of high-energy snacks. On crossing the finish line participants will be provided a complimentary Erdinger and water. Within the event village, participants will have the opportunity to purchase additional food and drink. Riders are expected to bring their own for the start.
WHAT SORT OF BIKE CAN I USE?
Bikes which are not of standard design must be approved by the organisers before the event. The organisers reserve the right to withdraw a participant from the event if their bike is considered, in the organiser’s opinion, to represent a danger to the cyclist or other participants. Please note that fixed wheel bikes (bikes that use the pedals as a brake) are not permitted.
WHAT HANDLEBARS CAN I HAVE ON MY BIKE?
You are not permitted to have unconventional handlebars including triathlon bars, aero bars, clip-ons, prayer bars, Spinaci bars and cow bars. However, MTB bar ends are permitted on mountain bikes.
DO I HAVE TO WEAR A HELMET?
Consistent with all world class sportives, participants must wear protective headgear which must be of a hard/soft construction and conform to a recognised standard such as EN1078, ANSI Z90.4, SNELL B90 or equivalent national standard. Participants are responsible for carefully selecting the correct headgear, ensuring it is in good condition and is fitted correctly. Please note: The British Kite Mark is not sufficient.
IS THERE AN OFFICIAL MEETING POINT?
No, however it is advisable to agree on one with your family/friends before the event.
HOW MUCH OF THE ENTRY FEE GOES TO MARIE CURIE?
Entry fees enable Etape Caledonia to take place and pay for all the administrative and operational costs necessary to stage the event. Although none of the general entry fee goes directly to Marie Curie, we reserve a significant number of heavily discounted entries for Marie Curie charity riders, which in turn gives riders a platform to raise funds for the charity. This is common practise with charities across Mass Participation events and we are proud to say that we are in the fifth year of our relationship with Marie Curie, during which they have raised over £1.3million directly as a result of Etape Caledonia. We congratulate Marie Curie, along with all the riders who have participated in the Etape Caledonia on their behalf, on this incredible achievement.
WHEN WILL I RECEIVE MY RACE PACK?
All participants are required to collect their Race Packs from the Event Village in the centre of Pitlochry, which will be signposted clearly, prior to the event on Friday 19th or Saturday 20th May. Participants cannot collect race packs on event day.
Please bring a valid photo ID with you or a signed photocopy and a letter of authorisation if you are collecting it on someone else’s behalf.
IS THERE PARKING AVAILABLE?
Car parking will be available in Pitlochry on Saturday and Sunday of event weekend. Please note that parking is available on a first come, first served basis. As it is extremely popular we urge you to book in advance to avoid disappointment. If you do choose to pay on the day, please make sure you have the correct change to do so. We highly advise you arrive as early as possible to avoid queuing.
Road closures and parking suspensions occur in Pitlochry and surrounding areas as a result of the event taking place. Please note, Police and Traffic Wardens will patrol the parking suspensions throughout the event and vehicles parked illegally will be ticketed. If participants intend to drive to the event they must park in the event car park, clearly signposted when you arrive in Pitlochry.
I AM NOT RECEIVING E-NEWSLETTERS AND EMAIL COMMUNICATION?
There may be several reasons for this. Firstly, please ensure that you are entered correctly into the event by following the instructions outlined above. Secondly, emails can often get directed straight into junk/spam folders or get rejected by email servers altogether. Please ensure that you check those filters and additionally add ‘email@example.com’ and ‘firstname.lastname@example.org’ to your safe senders list – learn how.
WHO DO I CONTACT FOR LOST PROPERTY?
Please visit the Help Desk on the day of the event. Alternatively, you can call us on 0208 233 5900 between 12pm – 2pm Monday to Thursday or email us at email@example.com with a detailed description of your lost item(s).
WILL I RECEIVE ANYTHING BEFORE THE EVENT?
You will receive a number of e-newsletters and regular updates in the lead up to the event. Your Race Packs will be available for collection at Race pack pick up before the event. Race packs will not be available for collection on the morning of the event. For 2018, you can also opt in to have your race pack sent to you, free of charge for premium riders, and for a small cost for general riders.
WHERE CAN I DISPOSE OF MY RUBBISH?
There will be clearly signed ‘Litter Zones’ at a number of locations around the route where cyclists can dispose of any rubbish while on the move. Those seen littering outside of these zones will have their timing chip removed and will be disqualified from the event.
RESIDENT & ROAD CLOSURE INFO
HOW WILL THE ROAD BE CLOSED?
Etape Caledonia is going to close all access roads onto the route in advance of the first cyclists, using cones, barriers and traffic management personnel, supplemented by motor cycle marshals and will comply with current legislation regarding cycling on the highway. This will create a traffic free environment for the entire event, subject to participants being able to maintain the minimum average speed of 13mph. This is NOT what is called a rolling road closure where motorcycles travel ahead of the event and stop traffic that is already on the route for a short period of time to allow participants past. Given the length of the closure this would be impractical and inconvenient for road users. If you are a local resident with further queries relating to specific closures, please contact our Customer Services team on ‘firstname.lastname@example.org.’